COVID -19 Precautions and Information

To: Sterling Court Residents, Staff, and Families
Date: May 21, 2020
Subject: Procedures
 
Thank you for your continued support and cooperation during this unprecedented time. As you are aware, the State of Utah has begun to loosen restrictions with the general public. Unfortunately, we do NOT fall into this category as a long term care facility. The Health Department is recommending we do NOT make any changes to our policies at this time. In fact, there has been a large spike in Washington County (more specific is Saint George) COVID-19 Cases the past 10 days. This is a big concern and a large safety threat to our community. We are asking to tighten up our policies for the next few weeks. Please read below and if you have any questions, please call Chad the Executive Director.
 
– Residents will be permitted in the common areas and on Sterling Court property. Residents are REQUIRED to wear a mask while outside of their rooms.
– Residents are asked to remain in their rooms unless it is urgent to leave. Many have health concerns and need to walk, that is understood and perfectly ok.
– Residents must abide by our social distancing efforts at all times and not come within six feet of each other.
– We are asking families to refrain from visiting (even outside the building) unless it is urgent. If families visit they must maintain social distancing and be wearing a mask. No exceptions.
– Sterling Court will provide all transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
– Dining Room will remain closed and meals will continue to be delivered. We are offering a Snack Bar that is coming around in the afternoons and if you ever feel unsatisfied or hungry do not hesitate to call or come to the kitchen.
– Failure to follow these policies will result in asking you to maintain in the apartment at all times for a 14-day duration.
–  Mail will be in the mailroom if you would like it to be delivered please call the front desk and we will have a list.
 
With a valiant effort by all residents, the families, and all of the staff we can get through this together and healthy. We understand the physical and mental discipline it has taken thus far and hope to get back to normal as soon as possible.
 
As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there are any necessities that you need. Your health and safety is our number one concern and we will do everything in our power to ensure you are in the safest community
possible.
 
Thank you!
 
Chad Draper
Executive Director
435-628-1400

To: Sterling Court Residents, Staff, and Families

Date: 05/04/2020

Subject: Procedures

Again, we want to thank you for your efforts and understanding during this very difficult time. The policies beginning today, are again proof we are heading in the right direction. Our methodical and slow approach to normalcy continues and we need full cooperation to stay on track. If these policies are not followed, we will have to encourage you to stay in your rooms at all times.

  • Residents will be permitted in the common areas from 9:00 am-5:00 pm
  • Residents MUST wear a mask while outside of their apartments. Mask needs to be covering both your nose and mouth.
  • Residents are now permitted outside the building to go on walks or to see their families. Remember you MUST be wearing a mask and maintain a six-foot distance to all individuals including family members.
  • Residents must abide by our social distancing efforts at all times and not come within six feet of each other. No groups of two or more!
  • Sterling Court will provide ALL transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
  • Dining Room will remain closed this week.
  • Bingo and Movies will be on the schedule this week. We must stay six feet apart and no groups larger than 8.
  • Failure to follow these policies will result in asking you to maintain in the apartment at all times for a 14-day duration.
  • Housekeeping is back. Please remember that times may be different than normal (days and hallways will remain the same) If you decline housekeeping services when they arrive, they will try again next week.
  • Mail will be in the mailroom if you would like it to be delivered please call the front desk and we will have a list.

 

As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there are any necessities that you need. Your health and safety are our number one concern and we will do everything in our power to ensure you are in the safest spot possible.

To: Sterling Court Residents, Staff, and Families
Date: April 26, 2020
Subject: Procedures

I wanted to personally thank you for all of your cooperation during this very difficult time. We understand how difficult and scary this has been. We commend your efforts in helping us prevent the spread of COVID-19 in our community. We are by no means past the scare but are headed in the right direction.

Because of your tremendous efforts, we have been successful thus far in not having another known case in the community.

As of 4/27/20, we will be taking the first step in getting back to our normal day to day operations. These policies are a way to obtain improved mental and physical health, though it is still highly suggested to stay in your apartments as much as possible. This is only the first step, so please bear with us as we take a cautious approach to normality.

  • Residents will be permitted in the common areas from 9:00 am-5:00 pm
  • Residents MUST wear a mask while outside of their apartments. This includes the hallway, lobby, front desk, general store, courtyard, and mailroom.
  • Residents are not permitted outside of the building or to be in physical contact with family or friends.
  • Residents must abide by our social distancing efforts at all times and not come within six feet of each other. No groups of two or more!
  • Sterling Court will provide ALL transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
  • Dining Room will remain closed and meals will continue to be delivered
  • Failure to follow these policies will result in asking you to maintain in the apartment at all times for a 14-day duration.
  • Housekeeping will continue to be on hold until May 4th barring any unforeseen circumstances.
  • Mail will be in the mailroom if you would like it to be delivered please call the front desk and we will have a list.

With a valiant effort by all residents, the families, and all of the staff we can get through this together and healthy. We understand the physical and mental discipline it has taken thus far and hope to get back to normal as soon as possible.

As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there is any necessities that you need. Your health and safety are our number one concern and we will do everything in our power to ensure you are in the safest spot possible.

To: Sterling Court Residents, Staff, and Families
Date: April 14, 2020
Subject: COVID-19 Positive Test

Unfortunately, this memo is to inform you that we have had a positive test inside of our Sterling Court Community. This memo is to let you know we are now enforcing a strict 14-day quarantine on all residents starting immediately. Please adhere to this 14-day self-isolation. We ask that you do not come out of your apartments for any reason. Please call the front desk at 435-628-1400 if you need anything. As a reminder you also have a call button in your apartment you can use for any medical needs.

Please honor the fact that family or friends are not permitted on-premises. We are working very closely with local and state authorities to ensure everybody is as safe as possible. You will be contacted by the Utah Department of Health shortly.

You will be having your temperature monitored twice a day beginning today 4/14/20

Staff will be wearing masks and gloves at all times

Increased cleaning procedures to be closely monitored

These things are in addition to our previous memos and procedures that are being done.

Thank you for your patience. We will get through this together, all cooperation is greatly appreciated.

Sterling Heights logo

To: Sterling Court Residents, Staff and Families
From: Sterling Court Management Team
Date: March 30, 2020

Subject: Sterling Court COVID-19 Next Steps Effective Immediately

We are monitoring the COVID-19 situation and updating our practices and precautions based on the evolving guidance of the CDCP, CMS, NCAL, AHCA and various state and local health agencies. – At this time, we are not currently aware of any confirmed COVID-19 cases presently in our community.

The health and well-being of residents and employees is our first priority; therefore, we are implementing the following additional measures at Sterling Court:

  • We are continuing visitor restrictions to only essential personnel (as defined by the Center for Disease Control and Prevention (CDC) and family members of residents who are receiving end of life care (Hospice).
  • In addition to screening and obtaining temperatures on all visitors and team members entering our community, we have also suggested universal mask usage.  Visitors will apply a mask upon entering our community.  Team members will apply their mask at the front desk upon completing the screening process. 
  • Dining services will continue to deliver meals to each room.
  • We will be keeping new or returning residents in a modified 14 day quarantine to further prevent the possible spread of COVID-19.
  • We are asking all residents to remain in their apartments to better protect themselves.
  • Additional activities that can be done in the room are being offered, as well as providing additional ways to connect with loved ones. If you or your loved one needs help with such technology please notify staff. Zoom and FaceTime have been very effective during this difficult time.
  • We continue to educate staff on enhanced infection prevention practices.
  • Please launder your clothes and hamper liners at the highest possible heat setting. Do not shake dirty clothes before putting into the washer. These are suggestions from the CDC and can help with killing the virus.
  • If essential items are needed, i.e. toilet paper, shampoo, hand soap, etc. please notify the front desk and we will see what we can do to help. Please do NOT go to public places if you can avoid it.
  • While we understand asking residents to remain in their apartments is not realistic, we are encouraging those who can remain in their apartment to do so. We are continuing to practice social distancing and enhancing environmental cleaning and infection prevention processes. 
  • We continue to monitor new developments and evaluate our precautions as new information becomes available. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We are regularly updating our residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to our Executive Director at any time. We will continue to closely monitor the recommendations followed by the state, local, and federal agencies, including the Center for Disease Control and Prevention (CDC).

 

To: Sterling Court Residents, Staff, and Families
From: Sterling Court
Date: March 19, 2020
Subject: COVID-19 Next Steps Effective Immediately

With the recommendation from the Utah Department of Health. NO Visitors will be permitted in the building until further notice. Please inform your families.

In addition to the previous memos, we want to ensure that our residents are cared for in a safe and healthy environment. To help protect our residents against the spread of COVID-19, we are restricting visitations effective immediately.

At this time, we do NOT have a confirmed case of COVID-19 in our community. These restrictions are strictly preventative and to protect the safety of our residents and employees.

  • Please stay in your room as much as possible. No groups are permitted in the building. Please stay SIX feet apart.
  • Meal delivery is mandatory for March and April.
  • No bus trips to public places, only doctors’ appointments.
  • Visitors will be reduced to essential healthcare professionals only. No family unless you are in Hospice.
  • Residents returning to the community following a hospital stay must present a negative test for COVID-19 or a note from their physician stating they are infection-free and do not pose a risk to others.

We will continue to closely monitor the recommendations followed by the state, local, and federal agencies, including the Center for Disease Control and Prevention (CDC).

To: Sterling Court Residents, Staff, and Families
From: Sterling Court
Date: March 16, 2020
Subject: Sterling Court COVID-19 Next Steps Effective Immediately

In addition to the previous memos, we want to ensure that our residents are cared for in a safe and healthy environment. To help protect our residents against the spread of COVID-19, we are restricting visitations effective immediately.

At this time, we do NOT have a confirmed case of COVID-19 in our community. These restrictions are strictly preventative and to protect the safety of our residents and employees.

  • Please stay in your room as much as possible.
  • Free meal delivery will be offered for March and April.
  • No bus trips to public places, only doctors’ appointments, and possible scenic tours.
  • Visitors will be reduced to immediate family and healthcare professionals unless on hospice. Family is still is only allowed between 8:30 am – 5:00 pm.
  • Visitors are not permitted in common areas, they should report directly to the resident room after checking in at the front desk.
  • Residents returning to the community following a hospital stay must present a negative test for COVID-19 or a note from their physician stating they are infection-free and do not pose a risk to others.

We will continue to closely monitor the recommendations followed by the state, local, and federal agencies, including the Center for Disease Control and Prevention (CDC).

As a reminder, please make sure you are washing your hands, avoiding touching your face, using hand sanitizer, and wearing a mask if you are exhibiting symptoms. We will be updating these guidelines frequently.

Sincerely,
Sterling Court Assisted Living

To: Sterling Court Residents
From: Sterling Court Management Team
Date: March 3rd, 2020
Subject: COVID-19

Sterling Court is dedicated to the safety and well-being of all of our residents and staff. As a precaution, we have implemented several new policies that you might like to understand. The COVID-19 (Coronavirus) is a worldwide issue that we are monitoring very closely.

As you enter the building there is a handwashing station with informational literature available to all.

Our new Sign-In Kiosk at the front desk has been added for security purposes. At the beginning of ALL sign-ins from guests and healthcare professionals, there is a question in regards to recent travels and possible exposure. Please be sure all of your family and guests are signing in at the front desk.

Our dining room tables and chairs will be disinfected with a new chemical agent designed to kill bacteria by a professional company the week of the 8th.

We have a minimum of a three month supply of all food and water located in an on-site storage.

All staff have been educated on the importance of cleanliness and have been instructed to wipe down doors, door handles, stair railings, chairs, etc. throughout the building with the best possible cleaning agent available.

We would like to ensure everybody that we are doing our best to be as prepared as possible. We are reading updates regularly and staying on top of ways to ensure your safety.

Thank you,
Sterling Court Management Team