COVID -19 Precautions and Information

Sterling Heights logo
 
To: Sterling Court Residents and Families
Date: 07/10/2020
Subject: COVID-19 Testing Update
 
Thank you for your patience as we awaited the results from Tuesdays National Guard COVID-19 testing. I am writing this memo because I promised to update you as soon as I knew anything, however, there are still quite of bit of questions I am waiting to have answered from the Utah Health Department.
 
I have received all of the tests back that were taken on Tuesday 7/7. The tests show 117 Negative COVID Test. 1 positive Test (same resident as before) and unfortunately 26 tests “leaked in transit” and were unable to be completed.
 
This is very frustrating for me, as I am sure it is for you as well. I am awaiting answers today from the Health Department and National Guard to find out what our next steps are going to be. As of now, those 26 specimens will need to be collected again sometime next week.
 
Of the incomplete tests, there are 10 staff members and 16 residents. Many of which I can make an educated guess of their results because their spouse lives with them here at Sterling, or they live together outside of Sterling (staff).
 
The plan is to start slowly getting back to normal but we encourage you to make smart and safe choices. Please stay in your rooms and isolate as much as possible, this is one of the only ways to ensure your safety.
 
Beginning Monday 7/13 we will start offering socially distant activities including Bingo, Wheel of Fortune, movies each day, walking club, crafts, etc. We will also begin to open the Dining Room Monday morning with only 3 people per table. Do NOT feel like you have to come to the dining room, we will still have the capabilities to deliver to your room. Please call the front desk and let us know if you would like to continue to have your meals or mail delivered and we will be sure to accommodate. Remember, staying in your room is the safest way to prevent catching the virus.
 
Staff will increase cleaning procedures as much as possible. We will be wearing masks and gloves at all times and protective eyewear will be encouraged. As soon as we are able to get more eyewear in stock, we will mandate those as well. Housekeeping will start cleaning rooms on Monday and be back on their normal schedule. We will continue to check temperatures and symptoms twice daily for both residents and staff.
 
There will still be no visitors at this time and no grocery stores or unnecessary trips- doctors’ appointments and pharmacies only.
 
Please email me with any questions, as I learn more about future testing I will let you know.
 
Chad Draper
Executive Director
chadd@pls-scutah.com
435-628-1400
To: Sterling Court Residents and Families
Date: 06/30/2020
Subject: COVID-19 Testing Update
 
Thank you for your patience as we awaited the results from last week’s National Guard COVID-19 testing. The state is performing a record number of testing per day and therefor caused a delay in receiving the results.
 
Unfortunately, we had two additional residents, and one staff member tests positive for COVID-19 during this round of testing. Both the residents and the staff member were asymptomatic and are doing well. We will follow each of their Doctor’s requests and do everything we can to ensure that they fully recover. The staff member was not in every room and was fantastic at wearing PPE.
 
Because of the results, we are mandated to extend the time frame in which we are isolated from each other. Also, the National Guard will be back for a follow-up testing on 7/7 at 9:30 am. Once those results are received (I’m very optimistic) then we can start loosening up the restrictions. I truly believe that if we continue to follow the isolation guidelines, this is the safest place to be.
 
After the community-wide testing on 7/7, the plan is to only have the staff members tested each week moving forward, but that is yet to be determined.
 
As Jeanette and Karen come around to your room today with snacks and treats, they will be offering a couple of sign-up sheets. These activities will include walking in the mornings (must be staffed, wearing masks, keeping social distance), and Bus rides around beautiful Southern Utah. We understand the difficulty in staying in your rooms and want to offer anything we can to help stretch and get fresh air.
 
Thank you for your amazing cooperation thus far, please remain in your rooms at all times unless the staff comes to get you. Call us if you need anything or have any questions!
 
Chad Draper
435-628-1400
Sterling Heights logo
To: Sterling Court Families
Date: 06/26/2020
Subject: COVID-19 Testing Update
 
Thank you for your cooperation yesterday for the community-wide testing. The National Guard was able to complete 150 total COVID-19 test in less than two hours.
 
I have received many phone calls, emails, and texts in regards to the results and I wanted to assure you that as soon as I know the results, I will pass along the information immediately. With increased testing in all Long Term Care Facilities in the State of Utah, it has backlogged the labs in which the results are conducted. I am being told that I will hopefully have the results on Monday 6/29.
 
My plan for the results are as follows: As soon as I receive the results, I will be calling the families of the positive residents (if any) and notifying them first. Once those calls are completed I will be putting out a memo stating the statistics of the testing results and a game plan of any updated policies and procedures that will be taking place.
 
I appreciate your patience and concern. If I receive any information before Monday, I will be sure to contact you!
 
Chad Draper
Executive Director
435-628-1400
Sterling Heights logo
To: Sterling Court Residents, Staff, and Families
Date: 06/21/2020
Subject: Immediate Release
 
As of today June 21st, 2020, it is with this memo that I let you know that we now have a confirmed positive COVID-19 resident in the building. We were able to catch the symptoms right away and immediately get them to the ER. The Hospital has sent them back and needs everyone here at Sterling Court to isolate in their rooms for the next 10 days. This means that for no reason you will come out of your apartment unless it is an emergency.
 
First and foremost I need you to look out for your own health, the health of other residents, and the health of your family and friends.
– Residents will be not permitted in the common areas at this time.
– Residents are asked to remain in their rooms at all times for the next 10 days.
– Meal deliveries will be started right away. Please bear with us as I know this is not the ideal circumstance but we will do the best we can. Please do not come to the door to meet our servers. They will place it on your counter and exit the room.
– No visitors at this time. End-stage of life residents may receive one visitor at a time in full PPE.
– Sterling Court will provide all transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
– Dining Room is closed, if you are hungry or feel unsatisfied please make sure you call the front desk and will be able to make deliveries.
– Failure to follow these policies will result in asking you to leave the community
– Mail will be delivered to your room.
 
With a valiant effort by all residents, the families, and all of the staff we can get through this together and healthy. We understand the physical and mental discipline it has taken thus far and will continue to take during this unprecedented time.
 
As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there are any necessities that you need. Your health and safety are our number one concern and we will do everything in our power to ensure you are in the safest community possible.
 
Thank you!
 
Chad Draper
Executive Director
435-628-1400
435-922-1691

To: Sterling Court Residents, Staff, and Families 
Date: May 31, 2020 
Subject: Procedures beginning Tomorrow, JUNE 1ST, 2020 

Dining room  

  • Dining room will be open beginning, tomorrow Monday at 7:00 am  
  • One entrance/exit into dining room. 
  • Host/ Hostess will seat you. Please check-in with the host to be seated, if the dining room is full, your name will be put on the list. Please wait in the lobby if you are waiting to be seated in the dining room. 
  • 4 people per table, no exceptions. 
  • Salad, additional fresh fruits, soups, and condiments will be available upon request. There will be no self-serve options at this time. 
  • Please come to the dining room for both dine-in and to-go order options. You can place to-go orders with the host. We will currently not be delivering meals to the rooms. 
  • Please make sure we are aware of the people waiting for a seat. After your meal is finished, please exit the dining room in a timely manner. 
  • Residents must wear masks outside of their room, including walking to the dining room.  
  • Dining room will be open from 7:00 am -6:00 pm.  

Activities  

  • Please pick up our Activities Schedule near the front desk. Though we are not completely back to normal, there are plenty of fun activities this week! 
  • Full activities schedule moving forward. No entertainment just yet- Coming soon!  
  • Must maintain social distancing. 
  • Residents and staff must be wearing masks at all times.  

Clinical 

  • We will continue with temperature checks, twice daily. 

Currently, we are still not allowed visitors in the building and it is highly suggested to stay on-premises unless it is a doctor’s appointment.  

Thank you! 

Chad Draper 
Executive Director 
435-628-1400 

To: Sterling Court Residents, Staff, and Families
Date: May 21, 2020
Subject: Procedures
 
Thank you for your continued support and cooperation during this unprecedented time. As you are aware, the State of Utah has begun to loosen restrictions with the general public. Unfortunately, we do NOT fall into this category as a long term care facility. The Health Department is recommending we do NOT make any changes to our policies at this time. In fact, there has been a large spike in Washington County (more specific is Saint George) COVID-19 Cases the past 10 days. This is a big concern and a large safety threat to our community. We are asking to tighten up our policies for the next few weeks. Please read below and if you have any questions, please call Chad the Executive Director.
 
– Residents will be permitted in the common areas and on Sterling Court property. Residents are REQUIRED to wear a mask while outside of their rooms.
– Residents are asked to remain in their rooms unless it is urgent to leave. Many have health concerns and need to walk, that is understood and perfectly ok.
– Residents must abide by our social distancing efforts at all times and not come within six feet of each other.
– We are asking families to refrain from visiting (even outside the building) unless it is urgent. If families visit they must maintain social distancing and be wearing a mask. No exceptions.
– Sterling Court will provide all transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
– Dining Room will remain closed and meals will continue to be delivered. We are offering a Snack Bar that is coming around in the afternoons and if you ever feel unsatisfied or hungry do not hesitate to call or come to the kitchen.
– Failure to follow these policies will result in asking you to maintain in the apartment at all times for a 14-day duration.
–  Mail will be in the mailroom if you would like it to be delivered please call the front desk and we will have a list.
 
With a valiant effort by all residents, the families, and all of the staff we can get through this together and healthy. We understand the physical and mental discipline it has taken thus far and hope to get back to normal as soon as possible.
 
As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there are any necessities that you need. Your health and safety is our number one concern and we will do everything in our power to ensure you are in the safest community
possible.
 
Thank you!
 
Chad Draper
Executive Director
435-628-1400

To: Sterling Court Residents, Staff, and Families

Date: 05/04/2020

Subject: Procedures

Again, we want to thank you for your efforts and understanding during this very difficult time. The policies beginning today, are again proof we are heading in the right direction. Our methodical and slow approach to normalcy continues and we need full cooperation to stay on track. If these policies are not followed, we will have to encourage you to stay in your rooms at all times.

  • Residents will be permitted in the common areas from 9:00 am-5:00 pm
  • Residents MUST wear a mask while outside of their apartments. Mask needs to be covering both your nose and mouth.
  • Residents are now permitted outside the building to go on walks or to see their families. Remember you MUST be wearing a mask and maintain a six-foot distance to all individuals including family members.
  • Residents must abide by our social distancing efforts at all times and not come within six feet of each other. No groups of two or more!
  • Sterling Court will provide ALL transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
  • Dining Room will remain closed this week.
  • Bingo and Movies will be on the schedule this week. We must stay six feet apart and no groups larger than 8.
  • Failure to follow these policies will result in asking you to maintain in the apartment at all times for a 14-day duration.
  • Housekeeping is back. Please remember that times may be different than normal (days and hallways will remain the same) If you decline housekeeping services when they arrive, they will try again next week.
  • Mail will be in the mailroom if you would like it to be delivered please call the front desk and we will have a list.

 

As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there are any necessities that you need. Your health and safety are our number one concern and we will do everything in our power to ensure you are in the safest spot possible.

To: Sterling Court Residents, Staff, and Families
Date: April 26, 2020
Subject: Procedures

I wanted to personally thank you for all of your cooperation during this very difficult time. We understand how difficult and scary this has been. We commend your efforts in helping us prevent the spread of COVID-19 in our community. We are by no means past the scare but are headed in the right direction.

Because of your tremendous efforts, we have been successful thus far in not having another known case in the community.

As of 4/27/20, we will be taking the first step in getting back to our normal day to day operations. These policies are a way to obtain improved mental and physical health, though it is still highly suggested to stay in your apartments as much as possible. This is only the first step, so please bear with us as we take a cautious approach to normality.

  • Residents will be permitted in the common areas from 9:00 am-5:00 pm
  • Residents MUST wear a mask while outside of their apartments. This includes the hallway, lobby, front desk, general store, courtyard, and mailroom.
  • Residents are not permitted outside of the building or to be in physical contact with family or friends.
  • Residents must abide by our social distancing efforts at all times and not come within six feet of each other. No groups of two or more!
  • Sterling Court will provide ALL transportation at this time. The only people leaving the community should be leaving for doctors’ appointments and pharmaceutical needs.
  • Dining Room will remain closed and meals will continue to be delivered
  • Failure to follow these policies will result in asking you to maintain in the apartment at all times for a 14-day duration.
  • Housekeeping will continue to be on hold until May 4th barring any unforeseen circumstances.
  • Mail will be in the mailroom if you would like it to be delivered please call the front desk and we will have a list.

With a valiant effort by all residents, the families, and all of the staff we can get through this together and healthy. We understand the physical and mental discipline it has taken thus far and hope to get back to normal as soon as possible.

As a staff, we are committed to your health and well-being. We will continue to wear masks and gloves at all times inside the building. We have increased our sanitation efforts throughout the building. We will continue to monitor both staff and resident temperatures and symptoms twice daily. Meals will continue to be delivered. All transportation will be provided and please let us know if there is any necessities that you need. Your health and safety are our number one concern and we will do everything in our power to ensure you are in the safest spot possible.

To: Sterling Court Residents, Staff, and Families
Date: April 14, 2020
Subject: COVID-19 Positive Test

Unfortunately, this memo is to inform you that we have had a positive test inside of our Sterling Court Community. This memo is to let you know we are now enforcing a strict 14-day quarantine on all residents starting immediately. Please adhere to this 14-day self-isolation. We ask that you do not come out of your apartments for any reason. Please call the front desk at 435-628-1400 if you need anything. As a reminder you also have a call button in your apartment you can use for any medical needs.

Please honor the fact that family or friends are not permitted on-premises. We are working very closely with local and state authorities to ensure everybody is as safe as possible. You will be contacted by the Utah Department of Health shortly.

You will be having your temperature monitored twice a day beginning today 4/14/20

Staff will be wearing masks and gloves at all times

Increased cleaning procedures to be closely monitored

These things are in addition to our previous memos and procedures that are being done.

Thank you for your patience. We will get through this together, all cooperation is greatly appreciated.

Sterling Heights logo

To: Sterling Court Residents, Staff and Families
From: Sterling Court Management Team
Date: March 30, 2020

Subject: Sterling Court COVID-19 Next Steps Effective Immediately

We are monitoring the COVID-19 situation and updating our practices and precautions based on the evolving guidance of the CDCP, CMS, NCAL, AHCA and various state and local health agencies. – At this time, we are not currently aware of any confirmed COVID-19 cases presently in our community.

The health and well-being of residents and employees is our first priority; therefore, we are implementing the following additional measures at Sterling Court:

  • We are continuing visitor restrictions to only essential personnel (as defined by the Center for Disease Control and Prevention (CDC) and family members of residents who are receiving end of life care (Hospice).
  • In addition to screening and obtaining temperatures on all visitors and team members entering our community, we have also suggested universal mask usage.  Visitors will apply a mask upon entering our community.  Team members will apply their mask at the front desk upon completing the screening process. 
  • Dining services will continue to deliver meals to each room.
  • We will be keeping new or returning residents in a modified 14 day quarantine to further prevent the possible spread of COVID-19.
  • We are asking all residents to remain in their apartments to better protect themselves.
  • Additional activities that can be done in the room are being offered, as well as providing additional ways to connect with loved ones. If you or your loved one needs help with such technology please notify staff. Zoom and FaceTime have been very effective during this difficult time.
  • We continue to educate staff on enhanced infection prevention practices.
  • Please launder your clothes and hamper liners at the highest possible heat setting. Do not shake dirty clothes before putting into the washer. These are suggestions from the CDC and can help with killing the virus.
  • If essential items are needed, i.e. toilet paper, shampoo, hand soap, etc. please notify the front desk and we will see what we can do to help. Please do NOT go to public places if you can avoid it.
  • While we understand asking residents to remain in their apartments is not realistic, we are encouraging those who can remain in their apartment to do so. We are continuing to practice social distancing and enhancing environmental cleaning and infection prevention processes. 
  • We continue to monitor new developments and evaluate our precautions as new information becomes available. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We are regularly updating our residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to our Executive Director at any time. We will continue to closely monitor the recommendations followed by the state, local, and federal agencies, including the Center for Disease Control and Prevention (CDC).

 

To: Sterling Court Residents, Staff, and Families
From: Sterling Court
Date: March 19, 2020
Subject: COVID-19 Next Steps Effective Immediately

With the recommendation from the Utah Department of Health. NO Visitors will be permitted in the building until further notice. Please inform your families.

In addition to the previous memos, we want to ensure that our residents are cared for in a safe and healthy environment. To help protect our residents against the spread of COVID-19, we are restricting visitations effective immediately.

At this time, we do NOT have a confirmed case of COVID-19 in our community. These restrictions are strictly preventative and to protect the safety of our residents and employees.

  • Please stay in your room as much as possible. No groups are permitted in the building. Please stay SIX feet apart.
  • Meal delivery is mandatory for March and April.
  • No bus trips to public places, only doctors’ appointments.
  • Visitors will be reduced to essential healthcare professionals only. No family unless you are in Hospice.
  • Residents returning to the community following a hospital stay must present a negative test for COVID-19 or a note from their physician stating they are infection-free and do not pose a risk to others.

We will continue to closely monitor the recommendations followed by the state, local, and federal agencies, including the Center for Disease Control and Prevention (CDC).

To: Sterling Court Residents, Staff, and Families
From: Sterling Court
Date: March 16, 2020
Subject: Sterling Court COVID-19 Next Steps Effective Immediately

In addition to the previous memos, we want to ensure that our residents are cared for in a safe and healthy environment. To help protect our residents against the spread of COVID-19, we are restricting visitations effective immediately.

At this time, we do NOT have a confirmed case of COVID-19 in our community. These restrictions are strictly preventative and to protect the safety of our residents and employees.

  • Please stay in your room as much as possible.
  • Free meal delivery will be offered for March and April.
  • No bus trips to public places, only doctors’ appointments, and possible scenic tours.
  • Visitors will be reduced to immediate family and healthcare professionals unless on hospice. Family is still is only allowed between 8:30 am – 5:00 pm.
  • Visitors are not permitted in common areas, they should report directly to the resident room after checking in at the front desk.
  • Residents returning to the community following a hospital stay must present a negative test for COVID-19 or a note from their physician stating they are infection-free and do not pose a risk to others.

We will continue to closely monitor the recommendations followed by the state, local, and federal agencies, including the Center for Disease Control and Prevention (CDC).

As a reminder, please make sure you are washing your hands, avoiding touching your face, using hand sanitizer, and wearing a mask if you are exhibiting symptoms. We will be updating these guidelines frequently.

Sincerely,
Sterling Court Assisted Living

To: Sterling Court Residents
From: Sterling Court Management Team
Date: March 3rd, 2020
Subject: COVID-19

Sterling Court is dedicated to the safety and well-being of all of our residents and staff. As a precaution, we have implemented several new policies that you might like to understand. The COVID-19 (Coronavirus) is a worldwide issue that we are monitoring very closely.

As you enter the building there is a handwashing station with informational literature available to all.

Our new Sign-In Kiosk at the front desk has been added for security purposes. At the beginning of ALL sign-ins from guests and healthcare professionals, there is a question in regards to recent travels and possible exposure. Please be sure all of your family and guests are signing in at the front desk.

Our dining room tables and chairs will be disinfected with a new chemical agent designed to kill bacteria by a professional company the week of the 8th.

We have a minimum of a three month supply of all food and water located in an on-site storage.

All staff have been educated on the importance of cleanliness and have been instructed to wipe down doors, door handles, stair railings, chairs, etc. throughout the building with the best possible cleaning agent available.

We would like to ensure everybody that we are doing our best to be as prepared as possible. We are reading updates regularly and staying on top of ways to ensure your safety.

Thank you,
Sterling Court Management Team